Techniques for determining importance: Balancing scientific method and subjectivity | SpringerLink
The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis - ScienceDirect
Techniques for determining importance: Balancing scientific method and subjectivity | SpringerLink
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The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis - ScienceDirect
The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis - ScienceDirect
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